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Development of Cloud-Based Knowledge Management as a Service Model

อาณัติ รัตนถิรกุล, รศ.ดร.กฤษมันต์ วัฒนาณรงค์

Abstract


        The purposes of this study were to develop and validate the efficiency of Cloud-based Knowledge Management as a Service model, to compare the usability of Cloud-based and non Cloud-based services, to investigate the return on investments (ROI), and to survey the opinions of users in organizations who experienced the Cloud-based Knowledge Management as a Service model.  The research was conducted by developing, implementing, and evaluating the Cloud-based Knowledge Management as a Service model.  The samples were 30 chief executives of Small and Medium Enterprises (SMEs) who responsible for knowledge management in the organizations.  They were selected by a purposive sampling method.  Data were analyzed by using a t-test statistic.  The results revealed that the experts evaluated the developed model at an “acceptable” level.  After refining the model according to the expert’s opinion and the     Black-Box testing technique was used to evaluate the model, the efficiency of the model was considered at a “good” level.  There was a significant difference between the usability of Cloud-based and non Cloud-based services both in theoretical and practical areas at the level of .01.  The scores of developed Cloud-based service was higher than the scores of non Cloud-based service.  The return on investment (ROI) was estimated by the samples found that there was a significant difference between the Cloud-based and non Cloud-based services at the level of .01. The samples rated ROI of the developed Cloud-based service higher than the non Cloud-based service. The samples also pointed out their opinions toward the developed model at an “acceptable” level.


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